Resume — Shoham Band

Summary

UX / Product Designer with 2+ years shaping SaaS and fintech experiences. Most recently owning end-to-end feature design at Stax Payments. M.S. in Human-Computer Interaction from DePaul University. Strengths span user research, design systems, and AI-assisted prototyping (Claude Design, Figma Make). I turn messy flows into intuitive products that move the metrics that matter.

Experience

UX Designer · Stax Payments

Apr 2025 — Present · Chicago, IL (Remote)

Designed a new terminal app end-to-end. Led discovery, stakeholder interviews, journey mapping, high-fidelity live Claude Design prototypes, and engineering handoff. Impacted all direct and partner merchants and increased revenue by reducing 3rd-party reliance.
Redesigned core payment and merchant flows with PM and engineering, reducing drop-off and improving task completion in usability tests.
Contributed components and patterns to the Stax design system, accelerating feature delivery and improving visual consistency across products.
Designed responsive and mobile-first experiences for merchants managing transactions on the go; validated decisions with Pendo analytics and user interviews.
Accelerated discovery with AI-assisted prototyping (Claude Design, Figma Make) and AI-driven synthesis of interview transcripts and support tickets.

Client Support & UX Designer · Stax Payments (formerly CardX)

Apr 2022 — Apr 2025 · Chicago, IL

Re-architected the recurring billing user flow with engineering — reduced related customer support contacts by 90%.
Partnered with the UX team and CX Manager on Figma mockups to focus on product improvements grounded in client feedback.
Onboarded merchants onto the Stax SaaS platform and acted as the voice of the customer in design reviews, translating support trends into UX priorities.

UX Design Intern · Aware.ai

Jun 2023 — Sep 2023 · Remote

Partnered with two designers and the CEO to redesign a flagship mobile feature, improving prototype usability and flow by 25%.
Designed four generative-AI-powered survey experiences and synthesized qualitative research into actionable product insights.

UX Designer · Freelance

Sep 2022 — Feb 2023 · Chicago, IL

Audited client websites for usability and accessibility; delivered data-driven recommendations grounded in Google Analytics and usability testing.

Virtual Lab Manager & UX Support · HappiLabs

Aug 2019 — Apr 2022 · Chicago, IL

Improved internal SaaS product efficiency by 30% by introducing clearer signifiers and affordances; led weekly usability sessions with end users.

Education

M.S. Human-Computer Interaction

2025

DePaul University

B.S. Integrative Biology

2016

University of Illinois Urbana-Champaign · Graduated with Distinction

Skills

Design

Figma Prototyping Wireframing Design Systems Responsive & Mobile Design Accessibility

Research

User Interviews Usability Testing Journey Mapping Surveys Personas Heuristic Evaluation

AI in Design

AI-assisted Prototyping (Claude Design, Figma Make) AI-driven Research Synthesis Design Ideation & Variants

Analytics & Collaboration

Pendo Google Analytics Jira Slack Notion Cross-functional partnership with PM, Eng, CX

Languages

English — Native Hebrew — Fluent (spoken)