Shoham Band
UX Designer
Summary
UX Designer with 2+ years shaping SaaS and fintech experiences. Most recently owning end-to-end feature design at Stax Payments. M.S. in Human-Computer Interaction from DePaul University (2026). Strengths span user research, design systems, and AI-assisted prototyping (Claude Design, Figma Make). I turn messy flows into intuitive products that move the metrics that matter.
Experience
UX Designer · Stax Payments
- Consolidated a confusing 3-page invoice creation flow into a single page, informed by competitive analysis and Pendo usage data and validated through usability testing. Added a live invoice preview and aligned the flow to the design system; in development with positive early feedback.
- Partnered with product managers and engineers from kickoff through handoff to redesign core payment and merchant flows, aligning scope and technical constraints early; reduced drop-off and improved task completion in usability tests.
- Contributed components and patterns to the Stax design system, accelerating feature delivery and improving visual consistency across products.
- Designed Tap to Pay flows for merchants managing transactions on the go; validated decisions with Pendo analytics and user interviews.
- Accelerated discovery with AI-assisted prototyping (Claude Design, Figma Make) and AI-driven synthesis of interview transcripts and support tickets.
Client Support & UX Designer · Stax Payments (formerly CardX)
- Re-architected the recurring billing user flow with engineering — eliminated customer support contacts about declined billing plans, which had previously been a recurring ticket driver.
- Partnered with the UX team and CX Manager on Figma mockups to focus on product improvements grounded in client feedback.
- Onboarded merchants onto the Stax SaaS platform and acted as the voice of the customer in design reviews, translating support trends into UX priorities.
UX Design Intern · Aware.ai
- Partnered with two designers and the CEO to redesign a flagship mobile feature, improving prototype usability and flows.
- Designed four generative-AI-powered survey experiences and synthesized qualitative research into actionable product insights.
UX Designer · Freelance
- Audited client websites for usability and accessibility; delivered data-driven recommendations grounded in Google Analytics and usability testing.
Virtual Lab Manager & UX Support · HappiLabs
- Improved internal SaaS product efficiency by 30% by introducing clearer signifiers and affordances; led weekly usability sessions with end users.
Education
M.S. Human-Computer Interaction
DePaul University
B.S. Integrative Biology
University of Illinois Urbana-Champaign · Graduated with Distinction
Skills
Design
Figma
Prototyping
Wireframing
Design Systems
Responsive & Mobile Design
Accessibility
Research
User Interviews
Usability Testing
Journey Mapping
Surveys
Personas
Heuristic Evaluation
AI in Design
AI-assisted Prototyping (Claude Design, Figma Make)
AI-driven Research Synthesis
Design Ideation & Variants
Analytics & Collaboration
Pendo
Jira
Slack
Cross-functional partnership with PM, Eng, CX
Languages
English — Native
Hebrew — Fluent (spoken)